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Legal

Privacy Policy

Last updated: 22 May 2026

Keys & Co. ("we", "us" or "our") is committed to protecting the privacy of everyone who contacts us or visits our showroom and website. This policy explains what information we collect, how we use it, and the rights you have.

1. Information We Collect

We collect information you provide directly to us, including:

  • Your name and contact details (email address and phone number)
  • Enquiry details, such as the piano or service you are interested in
  • Records of our correspondence with you
  • Delivery address details when you purchase an instrument

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and arrange showroom visits
  • Provide our piano sales, tuning and maintenance services
  • Arrange delivery and after-sales support
  • Keep records required for warranty and accounting purposes

3. Sharing Your Information

We do not sell your personal information. We may share information only with trusted service providers who help us operate, such as delivery partners, and with professional advisers or authorities where we are required to do so by law.

4. Data Security

We take reasonable steps to protect your personal information against unauthorised access, loss or misuse. Enquiry submissions made through this website are processed securely.

5. Your Rights

Under UK data protection law, you have the right to:

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct information that is inaccurate
  • Ask us to delete your information where there is no reason for us to keep it
  • Object to us using your information for marketing

6. Cookies

This website uses a small number of cookies and similar technologies to help the site work properly and to understand how it is used. You can set your browser to refuse cookies if you prefer.

7. Contact Us

If you have any questions about this policy or your information, please contact us:

Call the Showroom